WE VALUE YOUR PRIVACY
Mobile App Privacy Policy
Last modified: February 2022
Introduction
Wontopia Holdings Corporation (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:
The types of information we may collect or that you may provide when you access, or use the [Boxes & Me] (the “App”).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect in this App and in email, text, and other electronic communications sent through or in connection with this App.
This policy DOES NOT apply to information that:
We collect offline or on any other Company apps or websites, including websites you may access through this App.
You provide to or is collected by any third party (see Third-Party Information Collection).
Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use this App. By downloading, registering with, or using this App, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this App after we revise this policy means you accept those changes, so please check the policy periodically for updates.
Children Under the Age of 13
The App is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at admin@boxesandme.com.
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.
Information We Collect and How We Collect It
Collection, Use and Disclosure of Personal Information
The following table sets forth the categories of personal information we have collected in the preceding 12 months, the source of that personal information, and how we have used and shared such personal information in the preceding 12 months.
Category of Personal Information Collected
Source of Information
Purpose for Collection
Categories of Recipients
Contact Information
Such as your name, postal address, email address, telephone numbers, or other contact information.
From you.
To communicate with you via phone, email and text; to send you, newsletters, information, promotional materials and other offerings that may be of interest to you; to offer a sweepstakes, contest or other promotion; when you contact our Customer Support Team to request customer service or support; to complete your subscription on the App; and to administer your account with us.
Our service providers and our co-marketing partners, including select partners and affiliates that we believe may have or facilitate offers that may be of interest to you.
Lifestyle related Information
Such as crafting experience level, taste preference, allergies, pet information (name, birthday, gender, weight, breed, size and allergies, etc.)
From you.
To provide you with customized products, services, and offers that may be of interest to you, including add-on individual products (e.g., crafting kits, flower arrangement, dog toys, dog treats, etc.) and to personalize our communication with you.
Our service providers and our co-marketing partners, including select partners and affiliates that we believe may have or facilitate offers that may be of interest to you.
Subscriber Information
Your customer ID number, username, birthday, gender, age, purchase history, veteran status, information on rewards or other benefits, and reason for ending your subscription.
From you and from our service provider.
To administer your customer account and provide you with customized products and offers that may be of interest to you such as add-on individual products (e.g., crafting kits, flower arrangement, dog toys, dog treats, etc.).
Our service providers who administer our subscriber program, and our co-marketing partners.
Purchase & Order Information
Contact information, together with purchase details online and in store through e-receipts, order numbers, delivery details, payment details, and any communications we have received about your order or purchase.
From you.
To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, service products you purchased from us, and provide you offers that may be of interest to you.
Our service providers who process, fulfill and ship orders.
Other Delivery Information
Name and address of recipient for delivery, if different from customer’s
From you.
To deliver to the person at the address that you have requested.
Our service providers who process, fulfill and ship orders.
Payment Information
Name, card issuer and card type, credit or debit card number, expiration date, CVV code, and billing address.
From you and your payment card issuer if you make a purchase or sign up for a paid subscription.
To check that the right person is using the right card or account and meets the requirements of the card brands or account issuers, and to make sure we are paid for what you buy.
Our service providers who process payments for us and who are contractually required to comply with laws and requirements applicable to payment processing, which may include Payment Card Industry Data Security Standards.
Product Rating Information
Such as the Net Promoter Score (NPS), your rating of our products, and the likelihood of your reference.
From you.
To measure customer satisfaction and improve our products and services.
Our service providers who assist with understanding how to improve customer satisfaction and our products and services.
Third-Party Information
If you send someone else a communication from the App, we may collect information, such as that person's name, telephone number, email address, and/or shipping address.
From you.
To deliver to or communicate with the person at the address that you have requested.
Our service providers, and our co-marketing partners.
Legal Information
Fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents.
From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, and your and our professional advisors and representatives.
To protect you, other customers and our business against criminal activities and risks, and to make sure that we understand and can meet our legal obligations to you and others and can defend ourselves.
Our service providers who help us with fraud protection and credit risk reduction, and law enforcement and other governmental authorities in accordance with applicable law.
Preference Information
Your marketing preferences, your account settings (including any default preferences), any preferences you have indicated, the types of services/offers that interest you, and the areas of the App that you have visited or ways that you interact with our App.
From you, from our Platform technology’s interaction with your browser or Device and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow.
To enhance your online shopping experience, including as a way to recognize you and welcome you to the App and provide you with customized Platform content, targeted offers from others, promotions and advertising on the App, through other third-party sites or apps, via email, text messages, or App push notifications that are offered by us or others that might be of interest to you.
Our third-party vendors and service providers who perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through the App or elsewhere.
Communications
Communications we have with you. Please note that we record calls to our Customer Support Team.
From you.
To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our Customer Support Team and customer shopping experience.
Our service providers who assist our Customer Support Team with customer service.
Voluntary Information
Any voluntary information that you choose to provide us with through your communication with us.
From you and your social media account provider.
To know you better, to make our communications with you more personal, to learn and improve from your survey feedback, and to understand overall customer sentiment and trends.
Our service providers who administer surveys and promotions, and our co-marketing partners.
Photographs, Videos, Audio Recordings & Other Biometric Information
Such as your photos, pictures, and audio recordings you upload to our App, recordings of phone calls you make to our phone numbers, identification information when you visit our facilities, and video and audio recordings collected at our premises.
From you when you upload them to the App or otherwise share with us, including through email or social media or when you show your identification card to be admitted to our premises, and from the video and audio recordings at our premises.
To use in marketing, including through reports on our social media accounts, to improve our Customer Support Team, to confirm your identity when you visit our facility, and to monitor and ensure safety of our premises.
Our service providers, including service providers who assist with securing our premises, and other current and potential customers when we repost photographs in social media posts or use in marketing.
Personalization & Engagement Data
Your journey online and how you use our App, whether and when you open our marketing emails and push notifications and respond to our advertisements, what you clicked through on our App, and what your purchased.
From you, from the Platform technology’s interaction with your browser or Device, and from cookies tracking the pages you visit.
To improve our App, products and services, Customer Support Team, and customer shopping experience.
Our third-party vendors and service providers who perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our App.
Device Information
Your IP address, internet provider, operating system and browser used, type of Device (such as laptop or smartphone), Device cookie settings and other Device details (such as MAC address and geolocation) if you use our App and permit it to obtain your precise geolocation.
From you and from the Platform technology’s interaction with your browser or Device.
To make sure the Platform technology works properly with your Device, to make sure you can see and use our intended website and Apps on the Device you are using, for analytical and demographic purposes, and to provide offers that may be of interest to you.
We also will use this information to protect the security and integrity of the App and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
Our service providers that help us with fraud protection, and third-party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on the App or elsewhere.
Browser Information
When you use the App, some data is automatically transferred from your browser to our server, including your browser type, your operating system type or mobile device model, your viewed webpages, links that are clicked, your IP address, your mobile device identifier or other unique identifier, sites or apps you visited before coming to the App, the amount of time you spend viewing or using the App, the number of times you return to the App, or other click-stream or site usage data as well as emails we send that you open, forward, or click through to the App.
From you and from the Platform technology’s interaction with your browser or Device.
We will use this information in an aggregated non-specific format for analytical and demographic purposes We also will use this information to protect the security or integrity of the App and our business, such as by protecting against and preventing fraud and unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
Our third-party vendors and service providers who perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on the App or elsewhere.
Suspected Crime Information
Details of your identity, image, name and address, and suspected or alleged thefts, fraud, assault or other criminal behavior.
From crime and fraud prevention agencies, from you, from witnesses, and from the police.
To protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselves.
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors.
Aggregated personal information does not personally identify you or any other visitor or user of the App. We may use aggregated personal information such as statistical or demographic information for any purpose, including but not limited to statistical analysis and research.
You may also provide information for publication or display (“Posted”) on public areas of the App (collectively, “User Contributions”). Your User Contributions are Posted and transmitted to others at your own risk. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Information Collection and Tracking Technologies
The technologies we use for automatic information collection may include:
Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our App.
Web Beacons. Pages of the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages [or opened an email] and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).
Third-Party Information Collection
When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
Advertisers, ad networks, and ad servers.
Analytics companies.
Your mobile device manufacturer.
Your mobile service provider.
These third parties may use tracking technologies to collect information about you when you use this app. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Choices About Our Collection, Use, and Disclosure of Your Information.
Your Choices About Our Collection, Use, and Disclosure of Your Information
We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.
Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App may then be inaccessible or not function properly.
Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the App may become inaccessible or not function properly.
Promotion by the Company. If you do not want us to use your email address to promote our own or third parties’ products or services, you can opt-out by emailing us at admin@boxesandme.com.
Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by emailing us at admin@boxesandme.com.
Disclosure of Your Information for Third-Party Advertising and Marketing. If you do not want us to share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out by emailing us at admin@boxesandme.com.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.
Accessing and Correcting Your Personal Information
You can review and change your personal information by logging into the App and visiting your account profile page.
You may also send us an email at admin@boxesandme.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.
Your California Privacy Rights
If you are a California resident, California law also provides you with the following rights with respect to your personal information:
The right to know what personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may email us at admin@boxesandme.com. You also may designate an authorized agent to make a request for access on your behalf.
The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may email us at admin@boxesandme.com. You also may designate an authorized agent to make a request for deletion on your behalf.
The right to opt-out of the sale of your personal information by emailing us at admin@boxesandme.com]. You also may designate an authorized agent to make a request to opt-out of the sale of your personal information on your behalf. Please see below for the categories of personal information we have sold about you in the preceding 12 months.
When you exercise these rights and submit a request to us, we will verify your identity, which may include asking you to log in to your account if you have one with us. If you do not have an account with us, we may ask for your email address, order numbers of previous orders of our products and services, the last four digits of a credit or debit card or a bank account number used to make a purchase, the date of your last purchase from us, or other information that we believe you will know that will allow us to verify that the request is coming from the person named in the request.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
For the 12-month period prior to the date of this policy, we have sold the following categories of personal information:
identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, IP address, email address, account name, and other similar identifiers;
commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies;
internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements; and
inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
a. Right to Removal of Posted Information – California Minors
If you are a California resident under the age of 18, and a user of the website where this policy is posted, you may request removal of content or information you have publicly posted, which includes inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Changes to Our Privacy Policy
We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated and notify you by email.
The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: